AudioMotivez Store Policies

Eligible products can be returned within 30 days of delivery, or of pickup for orders collected at our Chilliwack shop. After 30 days, sales are final unless the product is covered by warranty (see Section 2).

To qualify for a return or exchange, all of the following must be true:

• The item is new, unused and uninstalled.
• The item is in its complete original manufacturer packaging, including the box, inserts, manuals, accessories and hardware. Items returned without their original packaging will be refused.
• You have a Return Merchandise Authorization (RMA) number from us before you ship anything back. Returns without an RMA will be refused.
• The RMA number is clearly marked on the outside of the shipping box.
• The serial number, if the product has one, matches the one on your order.

• You pay return shipping unless the item arrived defective (dead on arrival) or we shipped the wrong item. In those cases we send you a prepaid return label.
• Ship returns with a trackable, insured service. We are not responsible for returns lost or damaged on the way back to us.
• Do not use the product's retail box as the shipping box. Put the product, in its original manufacturer box, inside a separate outer box with padding.
• Keep the original packaging until you are sure you are keeping the product. Without it, the product cannot be returned.

• Refunds go back to the original payment method.
• Refunds are processed within 5 to 10 business days after we receive and inspect the return.
• Shipping charges are not refunded unless the return is due to our error.
• If your order shipped free and you return it for a reason other than a defect or our error, we may deduct the shipping cost we paid from your refund.

Open-box, clearance and refurbished items are sold as-is, with no returns, exchanges or refunds. They are labelled that way on the product page.

• We exchange for the same product only (for example, a different size or impedance).
• To switch to a different product, return the original and place a new order.
• Exchanges depend on availability.

Orders can be cancelled for a full refund before they ship.

Orders cancelled under consumer protection law (late delivery, missing disclosure) are refunded in full, including shipping and taxes, within 15 days.

Nothing in these policies limits any right you have under the consumer protection laws of British Columbia or of your own province or territory.

Manufacturer warranty plus 30-day defect support.

New products we sell carry the original manufacturer's warranty. Your invoice is your proof of purchase for any warranty claim.

After the first 30 days, warranty claims go to the manufacturer. We will give you their contact details and a copy of your invoice, and help you through the process.

Most amplifier failures come from installation problems, so amplifier warranty claims need the following:

• A photo of the amplifier installed in the vehicle showing the power, ground and remote connections.
• A photo of the ground point (bare, sanded metal with a proper ring terminal).
• A photo of the amplifier settings (gain, crossover, bass boost and so on).
• For a subwoofer amplifier, a multimeter reading of the voice coil impedance while connected to the amplifier.
• The battery voltage at rest and while playing.

• Free shipping when the products in your order add up to $499 CAD or more, before tax.
• Below that, every order ships for $30.00, whatever its size.
• Free pickup: Pickup in Chilliwack, 45885 Alexander Ave, Chilliwack BC.
• The exact shipping charge is shown at checkout before you pay.

• Items on the shelf at our shop usually ship within 2 business days (Monday to Friday, excluding statutory holidays).
• Orders placed after 2:00 PM Pacific may be processed the next business day.
• Some items ship from our distribution warehouse and usually ship within about 2 business days. Each product page and your checkout show the ship-by date for every item.
• After shipping, delivery usually takes 3 to 9 business days, depending on where you are.

Once the carrier's tracking shows a package as delivered, responsibility passes to you. We are not responsible for packages stolen after confirmed delivery, so please ship to a secure address.

If we lower the price of an item within 14 days of your order date, contact us and we will refund the difference to your original payment method.

We do professional 12V installation at our shop in Chilliwack, British Columbia: head units, speakers, amplifiers and subwoofers, remote starters, backup cameras, dash cams, and electrical work such as Big 3 upgrades and secondary batteries.

• Our labour rates are posted on our installation page. You get a written estimate before work begins.
• A non-refundable 50% deposit is required to book an installation appointment. The balance is due when the work is done.
• If the work would go more than 15% over the estimate, we contact you for approval before continuing.

Audiomotivez Auto Installations Ltd., operating as AudioMotivez ("we"), is responsible for the personal information described in this policy. For questions or requests, contact us at mo@audiomotivez.com, 2364586006, or 45885 Alexander Avenue, Chilliwack, British Columbia V2P 1L7.

• Orders: your name, email, phone number, shipping address, the items you buy and your order history.
• Booking requests and enquiries: the details you give us, such as your vehicle, the work you want, preferred dates and notes.
• Newsletter: your email address and a record of your consent.
• Payments: card details are entered on Clover's secure checkout page. We do not receive or store your full card number.
• Website use: pages viewed, device and browser information, and approximate location, collected by the analytics and advertising tools listed in 6.4.

• To process, ship and support your orders, returns and warranty claims.
• To answer booking requests and enquiries, and to schedule installation work.
• To send order and appointment updates by email or text message.
• To send our newsletter, only if you subscribed. You can unsubscribe at any time.
• To measure and improve the website and our advertising.
• To meet our legal, accounting and tax record-keeping obligations.

The site uses a cookie to keep your cart between visits. Google and Meta set cookies to measure visits and ad performance. You can block or delete cookies in your browser settings, but the cart may not work without them.

We keep order and invoice records for as long as tax law requires, and other personal information only as long as we need it for the purposes above.

You can ask to see or correct the personal information we hold about you, or withdraw your consent to marketing messages at any time, by contacting us at mo@audiomotivez.com.

These terms apply to purchases from audiomotivez.com and to installation work booked with us. By placing an order, you agree to them and to our other store policies.

• Prices are in Canadian dollars (CAD). Taxes are calculated at checkout from your shipping address, or at British Columbia rates for pickup orders.
• Payment is processed by Clover on a secure checkout page. Your order is confirmed once payment is approved.
• If a product was listed at an incorrect price, or is no longer available, we may cancel the order and refund it in full.

We work to keep product information accurate, but we are not responsible for typographical errors, incorrect specifications or inaccurate product images.

To the extent the law allows, our total liability for any claim is limited to the price you paid for the product or service. We are not liable for indirect, incidental, consequential, punitive or special damages, including vehicle damage, lost revenue, installation costs charged by others, or the cost of substitute goods.

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there. Disputes will be resolved in the courts of British Columbia. Nothing in these terms limits rights you have under consumer protection law.

You must be at least the age of majority in your province or territory to buy from us.