Legal & Store Policies
Shipping policy
Draft pending approval · Operated from British Columbia, Canada
45885 Alexander Avenue, Chilliwack, British Columbia V2P 1L7 · mo@audiomotivez.com · 2364586006
DRAFT FOR MO'S APPROVAL. These policies are pending approval and may change before they take effect.
Shipping Policy
3.1 Where we ship
We ship within Canada only, from Chilliwack, British Columbia. We do not ship to the United States or other countries.
3.2 Shipping rates
- Free shipping when the products in your order add up to $499 CAD or more, before tax.
- Below that, every order ships for $30.00, whatever its size.
- Free pickup: Pickup in Chilliwack, 45885 Alexander Ave, Chilliwack BC.
- The exact shipping charge is shown at checkout before you pay.
3.3 Processing and delivery times
- Items on the shelf at our shop usually ship within 2 business days (Monday to Friday, excluding statutory holidays).
- Orders placed after 2:00 PM Pacific may be processed the next business day.
- Some items ship from our distribution warehouse and usually ship within about 2 business days. Each product page and your checkout show the ship-by date for every item.
- After shipping, delivery usually takes 3 to 9 business days, depending on where you are.
3.4 Shipping damage
- Check your package when it arrives. If the outer box is visibly damaged, note it with the carrier and take photos before opening it.
- Contact us within 48 hours of delivery with photos of the packaging and the damaged product.
- Claims made after 48 hours may not be eligible.
- Keep all the packaging until the claim is resolved.
3.5 Lost or stolen packages
Once the carrier's tracking shows a package as delivered, responsibility passes to you. We are not responsible for packages stolen after confirmed delivery, so please ship to a secure address.